Your Questions Answered

Our formulations are developed in Singapore and manufactured in facilities that meet international GMP standards.

Unlike mass-market brands, Fei Fah is rooted in over 75 years of heritage and expertise in traditional Chinese medicine. Every product we create is crafted with careful attention to real effectiveness, combining time-tested formulas passed down through generations with modern scientific research to ensure safety and consistent results.

We are committed to staying true to our core philosophy: no unnecessary ingredients, no gimmicks, just proven results. This dedication ensures that each product delivers the benefits it promises, whether for pain relief, skincare, or overall wellness, allowing our customers to experience the trusted power of traditional medicine in a modern, convenient form.

To ensure the authenticity and quality of Fei Fah products, always purchase from our official website, official accounts on third-party eCommerce platforms, authorized retailers, or listed pharmacies.

Each product comes with proper labeling and batch codes, so you can be confident that you are receiving a genuine, safe, and high-quality item.

Yes. Fei Fah products are trusted by families across Asia, North America, and beyond. With over 75 years of heritage in traditional Chinese medicine and a growing international presence, our products are known for their quality, safety, and effectiveness.

Whether at home or abroad, customers can rely on Fei Fah for authentic, time-tested solutions that combine traditional wisdom with modern standards.

For any questions, concerns, or media enquiries, you can reach us by email at info@feifah.com, via Whatsapp or by completing the contact form on our website.

To help us assist you quickly, please include your order number, product name, and a brief description of your query if it relates to a purchase.

Our dedicated team is committed to providing friendly and timely support and will respond within 1–2 working days.

Whether you have questions about products, delivery, or collaborations, we are here to guide you every step of the way.

Our products are generally safe for adults and children over 2 years old, but we recommend consulting a healthcare professional before use during pregnancy, breastfeeding, or for young children.

For external application, it is advisable to first test a small amount on a discreet area of skin to ensure there is no allergic reaction, especially for individuals with a history of allergies and sensitive skin.

Do not apply to open wounds, broken skin, eyes, or other sensitive areas.

To maintain product quality, keep out of reach of children, store in a cool, dry place, and avoid direct sunlight.

Always close the lid tightly after use to preserve freshness and effectiveness.

The best Fei Fah product for you depends on your individual symptoms. For muscle or joint pain, our pain relief balms or patches are most suitable, providing targeted and fast-acting relief.

If you are experiencing skin concerns such as eczema, dryness, or irritation, our crocodile oil skincare products can help nourish and restore the skin.

For those dealing with chronic or recurring pain, a combination of balms, patches, and simple self-care routines may provide the most effective results.

For personalised guidance and recommendations, you can reach out to us directly via WhatsApp, and our team will be happy to assist you.

The speed of relief depends on the type of product, the severity of your symptoms, and your individual body condition. Many users experience noticeable relief within minutes to a few hours after applying pain relief balms or patches.

For skincare products like crocodile oil, improvements in skin texture, hydration, or irritation may take a few days to a couple of weeks with consistent use.

Chronic or long-term conditions may require regular application over several weeks to achieve optimal results.

Fei Fah products are designed to complement wellness and self-care routines, but they are not a substitute for professional medical advice or treatment.

If you have a serious or persistent condition, we recommend consulting a licensed healthcare professional. Our products can, however, provide safe, natural relief for everyday aches, pains, and skin concerns.

Fei Fah products are formulated from natural ingredients and do not contain steroids, harsh chemicals, or unnecessary additives.

Our philosophy is to deliver proven results without compromising safety, ensuring that every product is suitable for regular use.

You can purchase Fei Fah products directly from our official website or through popular eCommerce platforms such as Shopee and Lazada.

Selected products are also available at major pharmacies and supermarkets across Singapore, including Guardian, Watsons, Discover Singapore, Yue Hwa, and TCM Medical Halls.

For a complete list of stockists, please visit our Contact Us page.

Yes! We offer international shipping to a wide range of countries, including the Philippines, China,United States, and more. Shipping costs and delivery times vary depending on your location and will be calculated automatically at checkout.

Please note that additional customs duties or import taxes may apply according to your country’s regulations. All overseas orders come with a tracking ID, allowing you to follow your shipment from our warehouse to your doorstep.

We offer free delivery within Singapore for orders over $80, while orders under $80 incur a flat delivery fee of $10.

When do you deliver?
Deliveries are made Monday to Saturday, excluding Sundays and Public Holidays.

Once your order is received, our team will contact you to confirm the delivery date, and delivery is typically arranged for the next working day, subject to confirmation.

Self-Collection
Customers may also choose to collect their orders directly from our warehouse showroom.

Our self-collection hours are Monday to Friday from 9:00am to 6:00pm and Saturday from 9:00am to 1:00pm.

The warehouse is located at 61 Kaki Bukit Ave 1, #02-29, S417943.

Customer Enquiries
For any questions or assistance, please reach out to us via WhatsApp by clicking the WhatsApp button below.

Our team will respond as soon as possible to help with your order or provide guidance.

We accept a wide range of payment methods, including all major credit and debit cards, PayNow, PayPal, and other options available through Shopify checkout.

For customers based in China, we also support UnionPay, Alipay, WeChat Pay, and additional local payment methods for a seamless shopping experience.

How can I track my order?
For deliveries within Singapore, our team will contact you directly. For overseas shipments, a tracking ID will be provided by the courier once the order is shipped.

Can I change my delivery address after placing an order?
Please contact us via WhatsApp immediately. We will update your delivery address before dispatch if possible.

We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as smooth as possible.

For hygiene and safety reasons, we can only accept returns of products that are unopened and unused, and requests must be made within 14 days of purchase. This ensures that all products remain safe and effective for our customers.

If you have any questions or concerns about your order, our customer support team is here to assist you and guide you through the process with care and understanding.

If you encounter any issues with your order, please contact our customer service team within 7 days of receiving your products.

Our team is here to guide you through the process and address any concerns, so you can feel confident and supported every step of the way.

If you wish to return a new, unopened, and resalable product, you are eligible for a full refund, minus shipping fees and a 20% restocking fee. All returns must be made within 30 days of purchase.

To initiate a return, please email us in advance to obtain approval and include your name, address, original invoice number, email, daytime phone number, and the reason for the return. Approved returns should be sent to:

Fei Fah Medical Manufacturing Pte Ltd
61 Kaki Bukit Ave 1, #02-18
Singapore 417943
Attn: Returns

Please ensure the item is returned in a safe, trackable shipping method, as we must receive the product before issuing a refund. Refunds will be processed via credit card refund.

Please note that shipping and handling fees are non-refundable and will be deducted from the total refund amount.

All returns are subject to a 20% restocking fee, which will also be deducted from the total refund.

For hygiene and safety reasons, we cannot accept any items that have been opened, used, or have broken safety seals. Once a product is opened, it is considered used and cannot be returned.

While it’s rare for us to run out of stock, there may be occasions when an item is temporarily unavailable or delayed. In such cases, your order will be placed on “temporary back-order status”, and we will email you with the projected shipping date.

Once the item is back in stock, you will receive a notification that your order has shipped. If your order contains multiple items, and you would like the in-stock items to be shipped immediately, please contact our customer service team.

We will ship the available items right away, and the remaining back-ordered items will be sent separately at no additional shipping cost once they arrive at our warehouse.