Return & Refund Policy

RETURN POLICY

We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as smooth as possible. For hygiene and safety reasons, we can only accept returns of products that are unopened and unused, and requests must be made within 14 days of purchase.

This ensures that all products remain safe and effective for our customers. If you have any questions or concerns about your order, our customer support team is here to assist you and guide you through the process with care and understanding.

What if my product is damaged or defective?

If you encounter any issues with your order, please contact our customer service team within 7 days of receiving your products. Our team is here to guide you through the process and address any concerns, so you can feel confident and supported every step of the way.

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REFUND POLICY

If you wish to return a new, unopened, and resalable product, you are eligible for a full refund, minus shipping fees and a 20% restocking fee. All returns must be made within 30 days of purchase. To initiate a return, please email us in advance to obtain approval and include your name, address, original invoice number, email, daytime phone number, and the reason for the return.

Approved returns should be sent to:

Fei Fah Medical Manufacturing Pte Ltd
61 Kaki Bukit Ave 1, #02-18
Singapore 417943
Attn: Returns

Please ensure the item is returned in a safe, trackable shipping method, as we must receive the product before issuing a refund. Refunds will be processed via credit card refund.